Refund & Return Policy

Return and Refund Policy

At Trivona, we strive to ensure that you have a satisfying shopping experience. If you're not completely happy with your purchase, we offer a simple return and refund policy to make the process easy and hassle-free. Please read the following guidelines carefully.

1. Return Policy

a. Eligibility for Return

• You can return items within 5 days from the date of delivery.
• To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
• The product must be in its original packaging, including all tags, labels, and accessories (if any).

b. Non-Returnable Items

• Sale/Discounted Items: Items purchased on sale or with a discount are non-returnable unless they are damaged or defective.
• Personalized Items: Custom-made or personalized products are not eligible for return.

c. Return Process

1. Initiate Return: Contact us at support@trivona.in within 5 days of receiving the product. Provide your order number and the reason for return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization and instructions on how to send the item back.
3. Shipping the Item Back: You will be required to send the item to the designated address, with shipping costs covered by you unless the product is defective or damaged.
4. Inspection: Upon receiving the returned item, we will inspect it. If the item meets the return criteria, we will proceed with your refund or exchange.

2. Refund Policy

a. Refund Process

• Once your return is approved and the item is inspected, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account.

b. Refund Amount

• Refunds will be processed for the full purchase amount, excluding any shipping charges (if applicable).
• If you return an item that was purchased with a discount or promo code, the refund will reflect the discounted price.

c. Partial Refunds

• In cases where an item has been damaged, used, or is missing components, we reserve the right to issue a partial refund or deny the return.

3. Damaged or Defective Products

a. Reporting Damaged Items

• If you receive a damaged or defective item, please notify us within 48 hours of receiving the product by emailing us at support@trivona.in.
• We will offer a full refund or an exchange for damaged or defective products, and we will cover the return shipping costs.

b. Manufacturing Defects

• Items with manufacturing defects are eligible for a full refund or exchange within the return period. Please ensure the defect is reported with clear pictures to assist us in resolving the issue quickly.

4. Exchanges

• Exchanges are only available for damaged or defective items. If you wish to exchange your product for another size or color, please initiate a return and place a new order for the desired item.
• We do not accept exchanges for items that are not damaged or defective.

5. Shipping Costs for Returns

• Non-Defective Products: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
• Defective or Damaged Products: Trivona will cover the return shipping costs for defective or damaged items.

6. Contact Us for Returns and Refunds

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us:

• Email: support@trivona.in
• Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Thank you for shopping with Trivona! We are committed to providing you with the best customer service and ensuring your shopping experience is as smooth as possible.