Shopping Policy

Shipping Policy

Effective Date: [07.12.2024]

At Trivona, we strive to provide a seamless and timely delivery experience for all our customers. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from www.trivona.in. Please read the details carefully.

1. Shipping Charges

a. Standard Shipping:

• Free shipping is available on all orders unless specified otherwise.

b. Express Shipping:

• Charges for express or priority shipping (if available) will be calculated at checkout based on your location and order size.

c. Additional Fees:

• Remote area surcharges may apply for deliveries to certain pin codes.
• Customs duties or taxes (if applicable) are the responsibility of the customer.

2. Delivery Timeframes

a. Estimated Delivery Time:

• Metropolitan Cities: 3-5 business days
• Non-Metropolitan Cities & Rural Areas: 5-7 business days
• Express Shipping: 1-3 business days (if selected at checkout)

b. Processing Time:

• Orders are processed within 24-48 hours of confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

c. Delays:

• Delivery times are estimates and may vary due to unforeseen circumstances such as natural disasters, strikes, or logistical issues.
• You will be notified promptly in case of delays.

3. Order Tracking

a. Tracking Information:

• Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
• You can track your order via the provided link or by visiting the carrier’s website.

b. Assistance:

• For any issues with tracking, please contact our customer support at support@trivona.in or call +91-XXXXXXXXXX.

4. Shipping Locations

We currently ship across India to all serviceable pin codes.

• If your delivery location is not serviceable, we will notify you during checkout or after placing the order.

5. Delivery Attempts

• Our delivery partners will attempt to deliver the order up to three times.
• If the delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept, the order will be returned to us.
• Re-shipping charges may apply for orders requiring redelivery.

6. Damaged or Missing Items

a. Damaged Packages:

• If you receive a damaged package, refuse delivery and notify us immediately at support@trivona.in with photos of the package and product.

b. Missing Items:

• In case of missing items, contact us within 48 hours of receiving the delivery for resolution.

7. Incorrect Address

• Ensure that you provide accurate and complete shipping details.
• Trivona is not responsible for delayed or failed deliveries due to incorrect or incomplete addresses.

8. International Shipping

• We currently do not offer international shipping. Stay tuned for updates as we expand our services!

9. Contact Us

For any shipping-related queries or assistance, feel free to reach out:

• Email: support@trivona.in
• Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Thank you for shopping with Trivona. We are committed to delivering your favorite products with care and efficiency!