Privacy policy

Privacy Policy

At Trivona, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address

b. Payment Information:

• Credit/debit card details or other payment method details for order processing (processed securely by our payment gateway).

c. Order Details:

• Product preferences
• Purchase history

d. Technical Information:

• IP address
• Browser type
• Device details
• Cookies and similar technologies

e. Communication Data:

• Queries, feedback, and any communication you send to us.

2. How We Use Your Information

We use the information collected for the following purposes:

1. To process and fulfill orders, including shipping and delivery.
2. To provide customer support and address your queries.
3. To personalize your shopping experience and recommend products.
4. To send promotional offers, newsletters, or updates (you can opt out anytime).
5. To analyze website performance and improve user experience.
6. To comply with legal obligations, prevent fraud, and ensure the security of our platform.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted entities to provide our services:

1. Service Providers: Payment gateways, logistics partners, and IT service providers who help us operate the website and process transactions.
2. Legal Authorities: If required to comply with legal obligations or protect our rights.
3. Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be transferred as part of the business assets.

4. Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. These measures include:

• Encrypted payment processing (SSL).
• Regular monitoring of our systems.
• Restricted access to sensitive data.

5. Your Rights

Under applicable data protection laws, you have the following rights:

1. Access: Request details of the personal data we hold about you.
2. Correction: Update or correct inaccurate information.
3. Deletion: Request deletion of your personal data, subject to legal requirements.
4. Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at support@trivona.in.

6. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and offer personalized content.

• You can manage or disable cookies through your browser settings.
• Disabling cookies may affect the functionality of our website.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies when visiting them.

9. Updates to This Policy

Trivona reserves the right to update this Privacy Policy to reflect changes in our practices or for legal compliance. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please reach out to us:

• Email: support@trivona.in
  
• Name : Malkari Srinivasa Rao

This Privacy Policy ensures transparency and compliance with Indian laws, including the Information Technology Act, 2000, and applicable rules. By using our platform, you acknowledge and agree to the terms outlined above.