Terms Of Service

Terms of Service

Welcome to Trivona! By accessing or using our website (www.trivona.in) or services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase or engaging with our platform.

1. Overview

These Terms govern your use of our website, products, and services. By continuing to use our platform, you confirm that:

• You are at least 18 years old or have parental/guardian consent.
• You are legally capable of entering into a binding agreement.
• You agree to comply with all applicable laws and regulations while using our platform.

2. Use of Services

a. Account Registration:

• You may need to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and up-to-date information during registration.

b. Prohibited Activities:

You agree not to:

• Use the platform for illegal or unauthorized purposes.
• Interfere with the platform's operation or security.
• Engage in fraudulent activities or provide false information.

3. Products and Pricing

a. Product Descriptions:

• We strive to provide accurate descriptions of our products. However, we do not warrant that descriptions, colors, or images are entirely error-free.

b. Pricing and Availability:

• All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• Prices and availability are subject to change without prior notice.

c. Errors in Pricing:

• If an error in pricing is identified, we reserve the right to cancel or refuse orders placed at the incorrect price.

4. Orders and Payments

a. Order Acceptance:

• Your order is considered confirmed once you receive a confirmation email.
• We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or insufficient stock.

b. Payment Methods:

• We accept online payments through secure payment gateways.
• For COD (Cash on Delivery) orders, payment must be made upon receipt of the product.

c. Cancellations:

• Orders can be canceled before shipment. Once shipped, the return policy will apply.

5. Shipping and Delivery

a. Delivery Time:

• We aim to deliver products within the estimated timeframe provided at checkout.
• Delays may occur due to unforeseen circumstances, including public holidays or logistical issues.

b. Shipping Charges:

• Standard shipping is free unless stated otherwise. Additional charges may apply for express shipping.

c. Risk of Loss:

• Once the product is delivered to the provided address, the risk of loss or damage passes to you.

6. Returns and Refunds

Refer to our Return and Refund Policy for details on eligible returns, the process for initiating returns, and refund timelines.

7. Intellectual Property

• All content on Trivona, including but not limited to text, graphics, logos, images, and software, is the property of Trivona or its licensors.
• You are not permitted to reproduce, distribute, or use our content for commercial purposes without prior written consent.

8. Limitation of Liability

• Trivona is not liable for any indirect, incidental, or consequential damages arising from your use of our platform or products.
• Our liability for any direct damages is limited to the amount paid for the product in question.

9. Indemnification

You agree to indemnify and hold Trivona harmless from any claims, damages, or losses resulting from your violation of these Terms or misuse of our platform.

10. Termination

We reserve the right to terminate your access to our platform at any time, without prior notice, if you violate these Terms or engage in prohibited activities.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [City, State].

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the platform indicates your acceptance of the updated Terms.

13. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

• Email: support@trivona.in

By using our platform, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing Trivona!